Frequently Asked Questions
ππ Wedding Cakes
We recommend booking at least 3β6 months in advance to secure your date. During peak wedding season, dates fill up quickly, so the sooner you confirm, the better.
Yes! We offer cake tasting consultations by appointment only. We charge R45/serving.
Absolutely. We can work with your wedding colours, florals, or dΓ©cor inspiration to ensure your cake complements your big day beautifully. Simply click βGet a quoteβ on the main menu.
Yes, we deliver and set up wedding cakes. Delivery fees vary depending on the distance and setup requirements.
Pricing is based on the size (tiers), flavours, design complexity, and any additional details such as sugar flowers or toppers. Weβll provide a detailed quote once we understand your vision.
We understand that plans can change. Rescheduling may be possible depending on availability. Cancellations are subject to our cancellation policy, and deposits are generally non-refundable.
ππΎ Custom Celebration Cakes
We usually need 7β14 daysβ notice, but for elaborate designs, we suggest booking earlier.
Yes, we love seeing your ideas! You can share an image, sketch, or theme, and weβll bring it to life.
Yes, we specialise in creating unique themed cakes for birthdays, corporate events, and special occasions.
Custom cakes start from [insert base price], and the final cost depends on size, flavours, and design complexity.
Yes! Each tier can have its own flavour, perfect for pleasing all your guests.
π§π Baking Workshops
Our workshops are open to all skill levels β from beginners to experienced bakers.
No, we provide all tools, equipment, and ingredients for the class.
Workshops typically last 2β4 hours, depending on the topic.
Yes! We offer private group workshops for team-building, birthdays, or hen parties.
Yes, we also run virtual baking sessions, so you can join from the comfort of your home.
π¦ Premixes & Baking Products
We offer cake premixes for easy, fail-proof baking at home. We currently have 3 different flavours, namely; Moist Chocolate, Carrot Cake and Red Velvet. They are available in 365g or 730g packets. They are also available in bulk boxes for resellers (30 x 365g OR 16 x 730g per flavour).
Definitely! Our premixes come with step-by-step instructions and require minimal equipment.
Yes, every premix includes clear baking instructions on the packaging.
We partner with trusted suppliers to bring you quality tools like cake tins, decorating tools, and other essentials.
Yes, we deliver premixes and baking products to customers across the country through Courier Guy.
π Ordering & Payments
You can place an order through our website. For custom cakes, please use our βGet a Quoteβ form.
We accept EFT and secure online payments.
Yes, a 25% deposit is required to confirm wedding cake bookings. The balance is due 1-week before collection or delivery.
Due to the perishable nature of our products, we do not offer refunds once an order has been collected or delivered. If thereβs an issue, please contact us immediately.
Yes, you can select collection at checkout, and weβll have your order ready.
π Delivery & Collection
Yes, we deliver to many areas. For locations outside our usual route, extra fees may apply.
Delivery fees are based on distance and cake size/setup requirements.
We recommend against third-party couriers, as cakes are delicate. However, you may arrange one at your own risk.
We recommend using a flat surface (like a car boot) and keeping the cake cool and level during transport.
Please ensure someone is available to receive the delivery. Missed deliveries may require an additional fee for redelivery.
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